Order Processing Time

• All orders are processed and shipped within 48 hours of being placed.

• Some items are custom-made or made-to-order, which may require additional preparation time.

• Orders are not processed or shipped on weekends or holidays.

Shipping Times

Once your order has shipped, delivery times will depend on the carrier and your location:

• Standard Shipping: 3–7 business days

• Expedited Shipping (if available): 1–3 business days

Please note: Shipping times are estimates and may vary.

Shipping Rates

• Shipping costs are calculated at checkout based on your location and selected shipping method.

• Promotional offers such as free shipping may be available from time to time.

Order Tracking

• Once your order ships, you will receive a confirmation email with tracking information.

• Please allow up to 24 hours for tracking updates to appear.

Incorrect Addresses

Please make sure your shipping address is correct before placing your order.

• Brax and Beyond is not responsible for orders shipped to incorrect addresses provided at checkout.

• If you notice an error, contact us immediately at [Insert Email Address].

Lost or Delayed Packages

• We are not responsible for delays caused by shipping carriers.

• If your package is lost or significantly delayed, please contact us and we will do our best to assist you.

Damaged Items

If your order arrives damaged:

1. Contact us within 48 hours of delivery

2. Include photos of the damaged item and packaging

We will work quickly to resolve the issue.

Contact Us

If you have any questions about shipping, please contact us:

Brax and Beyond📧 info@BraxAndBeyond.com

At Brax and Beyond, every item is created with care using 3D printing technology. Because many of our products are custom-made or made-to-order, we have a limited refund policy.

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1. All Sales Policy

• Most items are custom-made or produced on demand

• For this reason, all sales are final unless an item arrives damaged or incorrect

2. Eligible Refunds & Replacements

We will offer a replacement or refund if:

• Your item arrives damaged

• You receive the wrong item

To qualify:

• You must contact us within 48 hours of delivery

• You must provide clear photos of the issue (item and packaging)

3. Non-Refundable Items

We do not offer refunds or returns for:

• Custom or personalized items

• Items made-to-order

• Orders where incorrect information (such as address or customization details) was provided by the customer

• Minor variations in color, texture, or finish due to the 3D printing process

4. Order Cancellations

• Orders may be canceled only if production has not started

• Once an item has entered production, the order cannot be canceled or refunded

5. Shipping Issues

• We are not responsible for shipping delays caused by carriers

• If a package is marked as delivered but not received, please contact the shipping carrier first

• We will assist where possible, but we do not guarantee replacements for carrier-related issues

6. Refund Process

If your refund is approved:

• Refunds will be issued to your original payment method

• Please allow 5–10 business days for the refund to process, depending on your payment provider

7. Contact Us

If you have any issues with your order, please contact us:

Brax and Beyond📧 info@BraxAndBeyond.com

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