Refund Policy

At Brax and Beyond, every item is created with care using 3D printing technology. Because many of our products are custom-made or made-to-order, we have a limited refund policy.

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1. All Sales Policy

• Most items are custom-made or produced on demand

• For this reason, all sales are final unless an item arrives damaged or incorrect

2. Eligible Refunds & Replacements

We will offer a replacement or refund if:

• Your item arrives damaged

• You receive the wrong item

To qualify:

• You must contact us within 48 hours of delivery

• You must provide clear photos of the issue (item and packaging)

3. Non-Refundable Items

We do not offer refunds or returns for:

• Custom or personalized items

• Items made-to-order

• Orders where incorrect information (such as address or customization details) was provided by the customer

• Minor variations in color, texture, or finish due to the 3D printing process

4. Order Cancellations

• Orders may be canceled only if production has not started

• Once an item has entered production, the order cannot be canceled or refunded

5. Shipping Issues

• We are not responsible for shipping delays caused by carriers

• If a package is marked as delivered but not received, please contact the shipping carrier first

• We will assist where possible, but we do not guarantee replacements for carrier-related issues

6. Refund Process

If your refund is approved:

• Refunds will be issued to your original payment method

• Please allow 5–10 business days for the refund to process, depending on your payment provider

7. Contact Us

If you have any issues with your order, please contact us:

Brax and Beyond
📧 braxandbeyond@gmail.com

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At Brax and Beyond, every item is made with creativity, care, and a young entrepreneur’s passion. We appreciate your support and understanding as we grow this business one creation at a time.