Brax & Beyond cups are premium, durable drinkware featuring our signature logo, designed for everyday use with a sleek, modern look, a comfortable grip, and high-quality materials that hold up over time, making them perfect for both hot and cold beverages whether you’re at home, at work, or on the go.
Cups
Order Processing Time
All orders are processed and shipped within 48 hours of being placed.
Some items are custom-made or made-to-order, which may require additional preparation time.
Orders are not processed or shipped on weekends or holidays.
Shipping Times
Once your order has shipped, delivery times will depend on the carrier and your location:
Standard Shipping: 3–7 business days
Expedited Shipping (if available): 1–3 business days
Please note: Shipping times are estimates and may vary.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Promotional offers such as free shipping may be available from time to time.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information.
Please allow up to 24 hours for tracking updates to appear.
Incorrect Addresses
Please make sure your shipping address is correct before placing your order.
Brax and Beyond is not responsible for orders shipped to incorrect addresses provided at checkout.
If you notice an error, contact us immediately at [Insert Email Address].
Lost or Delayed Packages
We are not responsible for delays caused by shipping carriers.
If your package is lost or significantly delayed, please contact us and we will do our best to assist you.
Damaged Items
If your order arrives damaged:
Contact us within 48 hours of delivery
Include photos of the damaged item and packaging
We will work quickly to resolve the issue.
Contact Us
If you have any questions about shipping, please contact us:
Brax and Beyond📧 info@BraxAndBeyond.com
At Brax and Beyond, every item is created with care using 3D printing technology. Because many of our products are custom-made or made-to-order, we have a limited refund policy.
1. All Sales Policy
Most items are custom-made or produced on demand
For this reason, all sales are final unless an item arrives damaged or incorrect
2. Eligible Refunds & Replacements
We will offer a replacement or refund if:
Your item arrives damaged
You receive the wrong item
To qualify:
You must contact us within 48 hours of delivery
You must provide clear photos of the issue (item and packaging)
3. Non-Refundable Items
We do not offer refunds or returns for:
Custom or personalized items
Items made-to-order
Orders where incorrect information (such as address or customization details) was provided by the customer
Minor variations in color, texture, or finish due to the 3D printing process
4. Order Cancellations
Orders may be canceled only if production has not started
Once an item has entered production, the order cannot be canceled or refunded
5. Shipping Issues
We are not responsible for shipping delays caused by carriers
If a package is marked as delivered but not received, please contact the shipping carrier first
We will assist where possible, but we do not guarantee replacements for carrier-related issues
6. Refund Process
If your refund is approved:
Refunds will be issued to your original payment method
Please allow 5–10 business days for the refund to process, depending on your payment provider
7. Contact Us
If you have any issues with your order, please contact us:
Brax and Beyond📧 info@BraxAndBeyond.com
At Brax and Beyond, every item is made with creativity, care, and a young entrepreneur’s passion. We appreciate your support and understanding as we grow this business one creation at a time.
